TruDiagnostic Return and Refund Policy

Standard Refund Policy

If you request a refund, we will refund the balance of the total purchase price after subtracting your shipping and handling charges.

To receive a refund for an unused kit, you must notify us within thirty (30) days of placing your order in TruDiagnostic’s online store or paying a lab fee directly to TruDiagnostic that you request a refund and confirm that you have not yet shipped your blood sample to our laboratory. Please review the refund restrictions and exclusions.

  • If you want to request a refund on your entire order, complete our online form.
  • If you are interested in refunding part of a multiple kit order, contact Customer Care.

In the event that you have had two sample failures, we will refund your kit fee minus shipping and handling charges.

TruDiagnostic Online Store

Following notification to TruDiagnostic of your request for refund for an online order of a TruDiagnostic service, you must also return the blood collection kit, which has a pre-paid shipping label affixed to the bottom of the box, to the laboratory within thirty (30) days of the date of which you request a refund. Once we have confirmed receipt by our laboratory of your blood collection kit within the thirty (30) day window, we will refund the balance of the total purchase price after subtracting your shipping and handling charges. We will not issue a refund if (i) you request a refund more than thirty (30) days after your order was placed, (ii) our laboratory had begun processing your blood sample prior to your request for refund; or (iii) we do not receive your blood collection kit within thirty (30) days of your request for refund.

Authorized Retailers

To receive a refund for the lab fee, you must fill out our online refund form. We will not issue a refund if (i) you request a refund more than thirty (30) days after the payment of your lab fee was processed; or (ii) our laboratory had begun processing your blood sample prior to your request for refund.

In the case of kits purchased through an authorized retailer, only the lab fee is paid directly to TruDiagnostic. The cost of the kit can only be refunded by the retailer from which you purchased the kit, and is subject to the retailer’s refund policy. Please consult the retailer’s refund policy to determine if your kit is eligible to receive a refund.

Restrictions and Exclusions

For kits purchased in the United States, either in-store or online from an authorized third party retailer, TruDiagnostic will only refund the lab fee paid directly to TruDiagnostic. Please consult the retailer’s refund policy to determine if your kit is eligible to receive a refund.

Kits purchased at a conference or event are non-refundable, unless otherwise stated at the point of sale.

Refund Processing

  • Any refunds provided under this policy will be issued to the same credit card(s) used for the purchase and will be processed within 21 business days of confirmation by our Customer Care team that the conditions of the refund have been met. If the purchasing card cannot be automatically refunded, a reward email will be sent giving the option to redeem a refund in the form of an Amazon or Visa egift card. At the time your refund is requested and we confirm that your sample has not already begun to be processed by our laboratory, we will invalidate your blood collection kit and any sample sent to our laboratory using that kit will not be processed.
  • International orders paid for in US dollars are refunded at the exchange rate for USD effective at the time of the refund request. If a refund is issued after a change to the currency rate, customers may receive a refund amount greater or lesser than what they paid in their local currency. TruDiagnostic is not responsible for currency rate changes that occur after the order is placed.
  • If a purchase of two or more kits is what qualifies your order for a discount and you request a refund on part of the order or if a sample fails analysis twice, the discounted kit price will be refunded first.
  • If you want to request a refund on your entire order, complete our online form.
  • If you are interested in refunding part of a multiple kit order, contact Customer Care.

Refund & Cancellation Form

This will refund all kits in this order. Please complete all sections below and click the submit button.
If you have any questions please contact Customer Care.

Order Information

You can find your order number in the order confirmation sent from [email protected]

Your Contact Information

Refund Details

In order for your refund to be processed, you must return the blood collection kit, which has a pre-paid shipping label affixed to the bottom of the box, to the laboratory within thirty (30) days of the date on which you request a refund.
For kits purchased in the United States from an authorized third party retailer, kit return to TruDiagnostic is not required; TruDiagnostic will only refund the fees paid directly to TruDiagnostic. Please consult the retailer's refund policy to determine if your kit is eligible to receive a refund.
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