Healthcare Providers

Anyone with a valid NPI can create a TruDiagnostic account at any time here. You will also be required to read and agree to our Terms of Service and Privacy Statement during this step.

We will review your submission within 24 hours, and upon approval:

1. E-mail you a Welcome Kit
2. Reach out to schedule any training you would like to take advantage of

E-mail you a Welcome Kit Reach out to schedule any training you would like to take advantage of Your account setup is not complete until your account is approved and you have received an email from TruDiagnostic containing account login credentials.

Customers

Although you enter an email address when placing an order in the TruDiagnostic store, placing an order does not create an account.

Customers will create their accounts as part of registration after they have received their kits in the mail. You will also be required to read and agree to our Terms of Service and Privacy Statement during this step.

You are able to reset your TruDiagnostic account password by following the instructions below:

1. Click the Forgot your password? link on the Sign In page here, or navigate directly to the password recovery page.
2. Enter your account username and click the Reset Password button. A password reset email will be sent to the address you enter. Make sure that you enter the username associated with your TruDiagnostic account.
3. Look for an email titled TruDiagnostic Password Reset Request sent from the address do-not-reply@trudiagnostic.com and follow the instructions included in this message.
4. Use the following temporary password to log into your account and update your password.
5. Enter a new password and click Reset; the password needs to be a minimum of characters.

• Check your spam and trash folders for emails from do-not-reply@trudiagnostic.com
• Send an email to do-not-reply@trudiagnostic.com and then go through the password reset steps above.
• Check your email later. There may be a delay in sending or receiving this email. Typically customers will receive the email within a few minutes but in some cases it may take up to 24 hours.
• Make sure that you are checking the email account associated with your Trudiagnostic email address, and make sure that the email address is able to send and receive emails.

Before you submit your sample, you will need to register your blood collection tube.

To begin registration, navigate to trudiagnostic.com/register.

This article will discuss the following topics:

Account Setup

• Healthcare Providers
• Customers

Barcode Entry and Profile

• Selection
• Barcode Location
• Barcode Entry
• Unregistered Sample at Laboratory

  Account Setup

Healthcare Providers



Anyone with a valid NPI can create a TruDiagnostic account at any time here. You will also be required to read and agree to our Terms of Service and Privacy Statement during this step.




We will review your submission within 24 hours, and upon approval:




E-mail you a Welcome Kit Reach out to schedule any training you would like to take advantage of Your account setup is not complete until your account is approved and you have received an email from TruDiagnostic containing account login credentials.




Customers




Although you enter an email address when placing an order in the TruDiagnostic store, placing an order does not create an account.




Customers will create their accounts as part of registration after they have received their kits in the mail. You will also be required to read and agree to our Terms of Service and Privacy Statement during this step.




Your account setup is not complete until you have received an email from TruDiagnostic containing account login credentials.




Barcode Entry




The barcode is located on the insert and biohazard bag included in your kit. You can enter your barcode number either with or without dashes.




If you mailed your sample before completing the registration process, you will be able to register your sample once it arrives at the lab.

Your 16-digit barcode is printed directly on the insert and biohazard bag included in your kit.

Enter the barcode when prompted during the registration process. You can enter your barcode number either with or without dashes.

In the event that you mailed your kit back before completing registration, you will be able to register your collection tube once it arrives at the lab. When your unregistered sample is received at the lab, you will be sent an email containing your unique barcode at the email address used to place your order. Sample processing will not begin until registration is completed.

Your sample will not be processed until registration is completed. When your unregistered sample is received at the lab, an email titled “Action Required” will be sent to the email address provided when the order was placed.

Healthcare Providers

Open the account menu by clicking on Administration and then select Practice Staff.

To access your specific account settings, select the blue notepad icon by your name on the far right of the screen. You can modify any of the information in this section by clicking the blue notepad icon.

After updating your account information, make sure to select Save at the bottom of the screen.

Customers

To access your account settings, click on My Profile in the tab bar on the left.

You can modify any of the information in this section. After updating your account information, make sure to select Save at the bottom of the screen.

You can update your practice information in your account (e.g. invoice to email, shipping information, credit card information) using settings from within your account. Open the account menu by clicking on Administration and then select Update Account.

You can modify any of the information in this section. After updating your account information, make sure to select Save at the bottom of the screen.